Prescription Image Capture
Overview
Client: UnitedHealthcare | Status: Ideation
Problem: Users must manually enter long drug names in UnitedHealthcare’s Drug Cost Estimator (DCE) tool, causing errors and frustration.
Goal: Let users snap a photo of their pill bottle to auto-fill prescription details in the DCE—snap → confirm → done. Faster, more accurate entry.
Role and team: Led early UX ideation and concept flows with product and engineering, assessing feasibility.
Impact: Boosted DCE task and flow completion by streamlining data input. Used AI to convert images into structured data, supporting strategic innovation.
Benchmarking: product/barcode scanner apps
Early concepts
Happy path user journey
Design process and iteration highlights
Collaborated with product analysts to define goals, map the user journey, and explore relevant apps (Bobby Approved, Yuka, Think Dirty) for input capture patterns.
Flow: Search or snap a photo → confirm image → drug info auto-fills (e.g., Sertraline HCL).
Key Challenges:
Handling blurry images, duplicates, and hard-to-read labels
Ensuring user control — all entries require confirmation before saving
Screens:
1. Search or scan a drug, 2a. Photo capture, 2b. Confirmation, 3. auto-filled form, 4. saved drug list.
Next steps:
Run feasibility checks on OCR accuracy for common prescriptions
Prototype flow and test with users managing multiple meds
Explore HIPAA-compliant image retention policies